Chapters · 4 of 9
- 01 · Ask a Business Question, Not for a Dashboard
- 02 · Choose the Right Population and Denominator
- 03 · Separate Volume, Speed, Quality, Cost, and Outcome
- 04 · Compare Trends and Useful Segments
- 05 · Use Leading and Lagging Indicators
- 06 · Show Sample Size, Missing Data, and Blind Spots
- 07 · Connect Summary Metrics to the Records
- 08 · Design for the Person Using the Report
- 09 · Capstone: Build a Reporting Brief
About 12 min · Lesson and activity
Chapter 4 of 90 complete
Compare Trends and Useful Segments
Report the level and the direction, and cut only the segments somebody can act on.
4b · trends and segments
Level and direction are different
Start with the example, then try it yourself. The last case is optional practice.
See the situation
Start with the situation below. Next, we will work through an example together before you try the activity.
The case
The same rate, two opposite responses
A segment's current level and its direction over comparable periods answer different questions.
- Segment rate
- Low
- If it has doubled over the period
- A success story worth funding
- If it has halved over the period
- An emergency, and recent
- What the report shows
- The rate
- Cost of showing both
- One column
Your place saves as you go.
Chapter 4 of 90 complete