gtmjosh
Report on What Matters
Chapters · 4 of 9
  1. 01 · Ask a Business Question, Not for a Dashboard
  2. 02 · Choose the Right Population and Denominator
  3. 03 · Separate Volume, Speed, Quality, Cost, and Outcome
  4. 04 · Compare Trends and Useful Segments
  5. 05 · Use Leading and Lagging Indicators
  6. 06 · Show Sample Size, Missing Data, and Blind Spots
  7. 07 · Connect Summary Metrics to the Records
  8. 08 · Design for the Person Using the Report
  9. 09 · Capstone: Build a Reporting Brief
Guide overview →

About 12 min · Lesson and activity

Chapter 4 of 90 complete

Compare Trends and Useful Segments

Report the level and the direction, and cut only the segments somebody can act on.

4b · trends and segments

Level and direction are different

Start with the example, then try it yourself. The last case is optional practice.

See the situation

Start with the situation below. Next, we will work through an example together before you try the activity.

Elena’s reporting room. A bookshelf, pinned charts, a reading lamp, and reports laid out on a desk.
Elena, reporting lead, explain pose
Elena · Reporting lead

The case

The same rate, two opposite responses

A segment's current level and its direction over comparable periods answer different questions.

Segment rate
Low
If it has doubled over the period
A success story worth funding
If it has halved over the period
An emergency, and recent
What the report shows
The rate
Cost of showing both
One column

Your place saves as you go.

Chapter 4 of 90 complete