Capstone: Review and Resolve Three Decisions

Review three prepared examples, validate the latest saved policy, and approve that version.

See the situation

Bring together the decisions you have saved. Prepared examples and current-plan approval are separate checks.

Maya · Decision designer

The case

Capstone: review and resolve a case

Inspect what the examples can show, validate the current saved plan, and approve only that version.

Review three prepared examples, validate the latest saved policy, and approve that version.

Your task

Review the final case using your saved policy. Check the evidence and record the resolution.

Need a little guidance?

You’re done when: The final result shows evidence, rule path, human decision, and preserved history.

A saved explanation lets the next operator check how you reached the result.

Need a reminder? Reopen the worked example

Watch one example first

A reviewer changes a disposition after inspecting the original evidence. A review event records who changed it, why, and when while preserving the original recommendation.

Why this follows from the evidence

A review policy is useful when disagreement remains traceable. Saved-plan approval concerns that policy version, not proof that a live queue has processed real customers.

GTM Lab

Saved locally

Review Policy

sample-review-policy · v1 · draft

Review the prepared reviewer cases

Every other lab in this pillar put you in the designer's chair. This one does not. You are the reviewer, three examples are prepared below, and the policy you wrote is the design being checked in the separate validation step.

Work the case · 0 of 3 sections drafted

Review the prepared cases

Compare these alternatives one section at a time. Check a choice to see its consequence; the draft summary below keeps the proposed changes together.

Step 1 of 3

Two sources disagree about the deciding field. What should the reviewer do first?

Hold the result, compare each source and timestamp with the stated authority rule, then record the resolution.Always accept whichever source is newer.Average the two values and continue.

This is a proposed draft until the chapter check runs. Selecting a choice alone does not complete the chapter.

2c · Proposed

Review record draft

Review record draft · current draftCompare the original state with the proposed change. This preview does not change live records.

Review record draft · current draft
Item	Before	Proposed	Why
Two sources disagree about the deciding field. What should the reviewer do first?	No saved change in this exercise draft	Not drafted yet	Choose a proposal to see what it would add to the draft.
The decision used an estimate because revenue is absent. What should the reviewer preserve?	No saved change in this exercise draft	Not drafted yet	Choose a proposal to see what it would add to the draft.
The reviewer has relevant context the system did not receive. How should the override be recorded?	No saved change in this exercise draft	Not drafted yet	Choose a proposal to see what it would add to the draft.

Two sources disagree about the deciding field. What should the reviewer do first?: BeforeNo saved change in this exercise draft; ProposedNot drafted yet; WhyChoose a proposal to see what it would add to the draft.
The decision used an estimate because revenue is absent. What should the reviewer preserve?: BeforeNo saved change in this exercise draft; ProposedNot drafted yet; WhyChoose a proposal to see what it would add to the draft.
The reviewer has relevant context the system did not receive. How should the override be recorded?: BeforeNo saved change in this exercise draft; ProposedNot drafted yet; WhyChoose a proposal to see what it would add to the draft.

A choice appears here as a proposal, not as evidence that a live system changed.

Run all 11 validation checks

These checks inspect the current saved policy for completeness and consistency. They do not run the prepared example cases or establish that a policy is accurate in production. Each check has a stable ID and reports pass or fail with a reason.

Approve the current saved version

All eleven checks are green. What is the lasting return here?

People will trust the system’s answersEvery decision now has a complete audit trailYou can now find out where the decision is wrong, because disagreements are preserved and countable

Your place saves as you go.

Chapter 8 of 80 complete